24/7tweetview

24/7 tweetview, the premier B2B tool for understanding and improving customer satisfaction, debuts on the iPad with a unique interactive support interface. 247tweetview aggregates and analyzes customer tweets as well as input from other sources, and offers actionable insights into sales, service and products. 247tweetview for iPad helps busy executives tune into the voice of their customers anywhere.
Measure, Analyze, Predict customer satisfaction
– An aggregated and comprehensive view of opinions about your company on Twitter
– Identification of the best channel for responding to customer requests and complaints
– Competitive overview of brand health in the areas of customer service, branding, and product development,
Complimentary Services provide:
– Number of tweets your company receives – daily, weekly, monthly
– Number of unique authors who tweet – about your company, products, or services
– Geogaphical area that contributes the highest number of tweets
– Keywords authors use to tweet about your company, products, or services
– The most popular Twitter applications in your social network
– How your company is performing versus your competition on the above parameters
Premium Services offer additional insights:
– Tweets by Topic Reports that categorize tweets based on major and minor categories
– Insight Reports that provide information on what customers are tweeting about your company, to help identify issues and provide recommendations on potential action items
– Customer Experience Reports that provide you with a 24/7 Customer Net Experience Score (NES) that analyzes the positive and negative customer sentiments in tweets about your company, products or services.

iPhone Apps